CosyHaven Household LLC (“we,” “us,” or “our”) operates the CosyHaven Household website and is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and retain information when you visit our website or purchase our rugs and household products.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Name
  • Billing and shipping addresses
  • Email address and telephone number
  • Order details and purchase history
  • Payment transaction information provided by our payment processors
  • Information you voluntarily provide when contacting customer support

We collect the information reasonably necessary to process orders, arrange shipping, communicate with customers, and maintain our business records.

2. How We Use Your Information

We may use your information to:

  • Process payments and fulfill orders
  • Arrange shipping and delivery within the United States
  • Send order confirmations, shipping updates, and customer service communications
  • Respond to questions, returns, refunds, and other requests
  • Prevent fraudulent transactions and protect our website
  • Comply with applicable legal, tax, and accounting obligations
  • Improve our products, website, and customer experience where permitted by law

3. Payment Security and PCI-DSS Compliance

All payment transactions are processed through secure third-party payment gateways that maintain applicable Payment Card Industry Data Security Standard (PCI DSS) compliance.

We do not store full credit card numbers or CVV security codes on our own servers. Payment card information is handled by the applicable payment processor in accordance with its security practices and applicable requirements.

Although we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

4. Sharing of Personal Information

We share personal information only when reasonably necessary to operate our business and fulfill your requests. This may include sharing information with:

  • Payment service providers that process transactions
  • Shipping carriers and logistics providers that deliver orders
  • Website hosting, security, and technical service providers
  • Professional advisers or government authorities when required by law

We do not sell your personal information. Service providers are expected to use the information only for authorized business purposes, subject to applicable agreements and legal requirements.

5. Data Retention

We retain order-related personal information and transaction records for seven (7) years after an order is completed, unless a longer retention period is required or permitted by applicable law.

This retention period supports order administration, accounting, tax compliance, dispute resolution, and legal recordkeeping. Information that is no longer reasonably necessary may be securely deleted, anonymized, or otherwise disposed of, subject to applicable legal obligations.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to legal exceptions
  • Obtain information about certain categories of personal information collected or disclosed
  • Exercise applicable rights regarding the sale or sharing of personal information for targeted advertising, where relevant

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

7. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), subject to applicable eligibility requirements and exceptions.

These rights may include the right to know, access, correct, or delete certain personal information, and the right to opt out of the sale or sharing of personal information as those terms are defined under California law.

We do not sell personal information.

To submit a privacy request or ask a question about your California privacy rights, email [email protected] with the subject line “California Privacy Request.”

We will verify and respond to requests in accordance with applicable legal requirements.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, improve performance, and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by law, we will provide appropriate notices and choices for non-essential cookies or similar technologies.

9. Third-Party Websites

Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 in violation of applicable law. If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website operations, or applicable legal requirements. Any updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

CosyHaven Household LLC
15701 Tustin Village Way, Tustin, CA 92780
Email: [email protected]
Phone: 5597031599