Welcome to CosyHaven Household LLC. These Terms & Conditions govern your access to and use of our website and the purchase of rugs and other household products offered through our online store. By accessing our website or placing an order, you agree to these terms.
1. Business Information
This website is operated by CosyHaven Household LLC.
Business Address: 15701 Tustin Village Way, Tustin, CA 92780
Email: [email protected]
Phone: 5597031599
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and prices are accurate and up to date.
Actual product appearance may vary slightly due to screen settings, lighting, manufacturing variations, or differences in product batches. Customers should review the available product specifications before placing an order.
If a material product description error is identified, we will address the issue in accordance with applicable law and our published policies.
3. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory discrepancies, or inaccurate order information, subject to applicable law.
If payment has already been collected for an order that we cancel, the amount paid for that order will be refunded to the original payment method, subject to applicable legal requirements.
4. Pricing and Payment Obligations
All prices and applicable charges will be displayed during checkout. Customers are responsible for reviewing the final order total, including applicable taxes and any shipping charges, before completing a purchase.
Payment must be completed through an available payment method at checkout. Orders may not be processed until the payment provider confirms successful payment authorization or completion, as applicable.
Our store supports one-time purchases only. We do not offer subscriptions, automatic renewals, or recurring purchase charges under these terms.
For additional details, please review our Payment Terms.
5. Shipping and Delivery
We currently ship products to eligible addresses within the United States. Available shipping destinations, shipping charges, and estimated delivery information will be displayed where applicable during checkout.
Delivery estimates are provided for guidance and may be affected by carrier delays, weather, operational disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping information. Additional shipping arrangements or costs arising from incorrect addresses may be handled in accordance with applicable law and our shipping policy.
6. Returns and Refunds
Returns and refunds are subject to our applicable Return and Refund Policy.
Products that are defective, damaged, or materially different from their descriptions will be handled in accordance with our published policy and applicable law.
For eligible returns arising from product quality defects or our fulfillment errors, we will cover reasonable return shipping costs. For eligible returns due to non-quality reasons, the customer is responsible for return shipping costs unless applicable law requires otherwise.
Items that have been used, damaged by the customer, or otherwise rendered unsuitable for resale may be ineligible for a discretionary return, except where a return or other remedy is required by law.
Approved refunds will generally be issued to the original payment method within 3–5 business days after we receive and inspect the returned product. The time required for the funds to appear in an account may depend on the payment provider or financial institution.
7. Intellectual Property Rights
All website content, including text, product descriptions, photographs, graphics, logos, page layouts, designs, and other original materials, is owned by CosyHaven Household LLC or used under appropriate authorization, unless otherwise indicated.
You may access and use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission from the relevant rights holder.
Product names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.
If you believe that material on our website infringes your intellectual property rights, please contact us with sufficient information for us to review your claim.
8. Prohibited Uses
You agree not to:
- Use our website for unlawful or fraudulent activities
- Interfere with website security or functionality
- Attempt unauthorized access to our systems or customer information
- Submit false order information or payment details
- Copy or exploit website content for unauthorized commercial purposes
We may restrict access or take other appropriate action when necessary to protect our customers, website, and legitimate business interests, subject to applicable law.
9. Disclaimer of Warranties
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis. We do not guarantee uninterrupted website access or that all website content will always be free from errors.
Nothing in these terms excludes or limits any consumer rights or warranties that cannot lawfully be excluded or limited.
10. Limitation of Liability
To the maximum extent permitted by applicable law, CosyHaven Household LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of our website or products, where such exclusion is legally permitted.
Our liability for a particular claim will be limited to the extent permitted by applicable law and, where legally permissible, will not exceed the amount paid for the specific order giving rise to the claim.
Nothing in these terms limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be limited or excluded. These terms do not waive statutory consumer protections.
11. Dispute Resolution
If a dispute arises from an order or your use of our website, we encourage you to contact us first at [email protected] so that we can attempt to resolve the issue informally.
If informal resolution is unsuccessful, the parties may consider mediation, negotiation, or other dispute resolution procedures available under applicable law. Either party may pursue available remedies through a court or other competent forum where permitted by law.
Nothing in this section prevents customers from exercising non-waivable statutory rights or submitting complaints to appropriate consumer protection authorities.
12. Governing Law
These Terms & Conditions are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.
Any court proceedings will be brought before a court of competent jurisdiction as determined under applicable law. Nothing in this section deprives a consumer of mandatory rights available in their place of residence.
13. Changes to These Terms
We may revise these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date.
Changes will apply prospectively unless otherwise permitted by applicable law. Your continued use of the website after updated terms are posted constitutes acceptance of those changes to the extent permitted by law.
14. Contact Information
CosyHaven Household LLC
15701 Tustin Village Way, Tustin, CA 92780
Email: [email protected]
Phone: 5597031599
