CosyHaven Household LLC provides shipping services for eligible orders delivered within the United States. This Shipping Policy explains our order processing procedures, estimated delivery timeframes, shipping carriers, and shipment tracking practices.

1. Shipping Destinations

We currently ship to eligible delivery addresses within the United States, including available residential and commercial addresses.

Shipping availability may vary by destination. Please enter your complete shipping address at checkout to confirm eligibility.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Order processing includes payment verification, order review, product preparation, and shipment arrangement. Processing may take longer during holidays, promotional periods, or unexpected operational disruptions.

You will receive a shipping confirmation when your order has been dispatched, where email notifications are available.

3. Estimated Shipping and Delivery Time

After an order has been dispatched, estimated transit time is generally 3–7 business days for standard domestic shipping.

The estimated total timeframe from order processing through delivery is approximately 4–10 business days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times depend on the shipping origin, destination, carrier service, weather conditions, and other operational circumstances.

Orders shipped to Alaska, Hawaii, remote areas, or locations requiring additional transportation arrangements may take longer.

4. Shipping Carriers

Depending on the shipping destination, package dimensions, shipment weight, service availability, and fulfillment arrangements, orders may be shipped using one of the following carriers:

  • United States Postal Service (USPS)
  • UPS
  • FedEx

The specific carrier will be selected according to the applicable shipping arrangements. Carrier availability may vary by order, and we do not guarantee that a particular carrier will be used for every shipment.

If a different qualified carrier is used to fulfill an order, the applicable tracking information will be provided when available.

5. Shipping Fees

Available shipping methods and any applicable shipping fees will be displayed at checkout before payment is completed.

Customers should review the final order total and shipping details before submitting an order.

6. Order Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout or made available through the relevant carrier.

Please allow time for the carrier to register the initial tracking scan after dispatch.

If your tracking information has not updated for several business days, contact us at [email protected] with your order number so we can assist with an inquiry.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an order can be modified after processing has begun or the shipment has been handed to the carrier.

Additional costs resulting from address corrections, failed delivery attempts, or reshipment will be handled in accordance with applicable law and the circumstances of the order.

8. Shipping Delays

Delivery may be delayed by severe weather, carrier disruptions, public holidays, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

If a shipment experiences a significant delay, please contact us at [email protected]. We will review the available tracking information and assist with the appropriate next steps.

Estimated delivery dates do not override any rights or remedies available to customers under applicable law.

9. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect product, or appears to be missing, please contact us promptly with your order number and a description of the issue. Photographs may help us review a damaged shipment.

We will investigate the matter and address eligible claims in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Contact Information

CosyHaven Household LLC

Address: 15701 Tustin Village Way, Tustin, CA 92780

Email: [email protected]

Phone: 5597031599