At CosyHaven Household LLC, we want our customers to have a clear and straightforward shopping experience. This policy explains the conditions for returns, exchanges, and refunds for rugs and other household products purchased through our website.
1. Return Eligibility
Customers may request a return for eligible products in accordance with this policy and applicable law.
To qualify for a standard return, products should be unused, in their original condition, and accompanied by their original packaging and relevant order information.
Products that have been used, washed, altered, damaged through customer handling, or otherwise affected in a way that makes them unsuitable for resale may not qualify for a discretionary return, except where a return or other remedy is required by law.
Please contact us before sending a product back so that we can provide return instructions.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged or defective product, or an item that differs materially from the product you ordered, please contact us promptly at [email protected].
Please include your order number, a description of the issue, and photographs where reasonably available.
After reviewing your request, we will provide appropriate instructions for a return, replacement, refund, or other remedy as required by applicable law.
For eligible returns resulting from product defects, damage, or our fulfillment errors, CosyHaven Household LLC will cover reasonable return shipping costs.
3. Returns for Non-Quality Reasons
If you request a return for reasons unrelated to product quality, such as a change of preference or an incorrect selection by the customer, you will generally be responsible for the return shipping costs.
Products must meet the applicable return conditions described in this policy. Any exceptions required by applicable law will be honored.
4. Return Authorization and Instructions
To request a return, contact us with the following information:
- Your order number
- The product you wish to return
- The reason for your request
- Supporting photographs, if relevant
Please do not send products to our business address unless we have specifically confirmed that address as the appropriate return destination.
Unauthorized or improperly packaged returns may delay the review process.
5. Refund Processing
Once an eligible returned product has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned product is received and inspected.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If a refund is required by applicable law, we will comply with the relevant legal requirements.
6. Exchanges
If you receive a damaged, defective, or incorrect product, please contact us to discuss an appropriate resolution.
Exchanges are subject to product availability. If an exchange is unavailable, we will discuss the available refund or other remedy in accordance with applicable law.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered fulfillment or has been dispatched. If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our policies and applicable law.
8. Contact Information
CosyHaven Household LLC
Address: 15701 Tustin Village Way, Tustin, CA 92780
Email: [email protected]
Phone: 5597031599
