Welcome to CosyHaven Household! We have answered some common questions about our rugs, ordering process, shipping, payments, and returns to help you enjoy a smooth shopping experience.

1. Products

What types of products do you offer?

CosyHaven Household offers rugs designed to complement different home interiors. Our collection aims to help customers create comfortable, inviting, and stylish living spaces.

How do I choose the right rug size?

Before purchasing, measure the area where you plan to place your rug. Consider the room layout, furniture placement, and the amount of floor space you want the rug to cover. Please review the dimensions listed on the individual product page before ordering.

Will the rug look exactly like the pictures?

We make reasonable efforts to display our products accurately. However, colors and textures may appear slightly different depending on your screen settings, lighting conditions, and product variations. Please refer to the product description for available specifications.

2. Orders and Payments

How do I place an order?

Browse our collection, select your preferred rug, choose any available options, and add the product to your shopping cart. Proceed to checkout, enter your shipping and billing information, select an available payment method, and review your order before completing payment.

What payment methods do you accept?

Available payment methods are displayed at checkout. Depending on availability, these may include credit cards, debit cards, and other supported payment options.

Will I be charged more than once?

Our store accepts one-time purchases. We do not offer subscription plans, automatic renewals, or recurring purchase charges under our current purchasing model. Please review your order total before confirming payment.

Is my payment information secure?

Payments are processed through secure third-party payment gateways that maintain applicable PCI DSS compliance. We do not store full credit card numbers or CVV security codes on our own servers.

Can I cancel or change my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation once processing has begun or the package has been dispatched. Any eligible refund will be handled in accordance with our policies and applicable law.

3. Shipping and Delivery

Where do you ship?

We currently ship to eligible delivery addresses within the United States.

How long does shipping take?

Orders are generally processed within 1–3 business days after payment confirmation. Standard domestic shipping generally takes an additional 3–7 business days after dispatch.

The estimated total timeframe is approximately 4–10 business days. Actual delivery times may vary depending on the destination, carrier, weather, and other operational circumstances.

Which shipping carriers do you use?

Depending on the order and destination, shipments may be handled by USPS, UPS, FedEx, or another qualified carrier. The specific carrier depends on the applicable fulfillment arrangements.

How can I track my order?

When tracking is available, we will send tracking information to the email address provided at checkout or make it available through the relevant carrier. Please allow time for the first tracking scan to appear after dispatch.

What should I do if my package is delayed?

If your shipment has been delayed or tracking information has not updated for several business days, contact us at [email protected] with your order number. We will review the available information and help you determine the next steps.

What if I entered the wrong shipping address?

Contact us as soon as you notice the error. Address changes may not be possible once an order has entered processing or has been handed to the carrier.

4. Returns and Refunds

Can I return a rug?

Eligible products may be returned in accordance with our Return & Refund Policy. For standard returns, products should generally be unused, in their original condition, and accompanied by their original packaging. Please contact us before sending a product back.

Who pays for return shipping?

For eligible returns caused by product quality defects, damage, or our fulfillment errors, we cover reasonable return shipping costs.

For eligible returns for non-quality reasons, customers generally pay the return shipping costs, subject to applicable law.

Can I return a used or damaged product?

Products that have been used, washed, altered, or damaged through customer handling may not qualify for a discretionary return if they are no longer suitable for resale. This restriction does not apply where a return or other remedy is required by law.

If a product arrives defective or damaged, please contact us so we can review the issue.

When will I receive my refund?

After an eligible returned product has been received and inspected, approved refunds are generally issued to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the funds.

What should I do if I receive the wrong item?

Please contact us at [email protected] with your order number and a description of the issue. Photographs may help us review the matter and determine an appropriate resolution.

5. Privacy and Customer Support

How do you protect my personal information?

We collect information reasonably necessary to process orders, arrange shipping, provide customer support, and maintain required business records. We share information only as reasonably necessary with service providers and other parties where permitted or required by law. We do not sell personal information.

For further details, please review our Privacy Policy.

How long do you retain order information?

Order-related personal information and transaction records are generally retained for seven years after an order is completed, subject to applicable legal requirements and exceptions.

How can I contact CosyHaven Household?

For questions about products, orders, payments, shipping, returns, or refunds, please contact us using the details below.

CosyHaven Household LLC

Address: 15701 Tustin Village Way, Tustin, CA 92780

Email: [email protected]

Phone: 5597031599

We appreciate your interest in CosyHaven Household and look forward to helping you create a more comfortable home.